SMS is an important, effective, and safe communications platform for businesses, and it will stay that way. In this contributed article we share our insight into how SMS can be used in the enterprise. Read on to get our thoughts on the reasons why companies want to use SMS and also three ways enterprises can stay safe when using SMS for their business.
Staying safe with SMS
So why are some businesses still skeptical about SMS? I commonly hear these three security concerns:
1. Control of data
Most information sent via SMS isn’t sensitive. Typically, messages direct the reader elsewhere. But companies still want to be in control of the data. They want to make sure that they can get it out of the SMS system and incorporate it into their workflow while ensuring that the data itself is secure. The proliferation of companies offering business-oriented SMS services means managing this data has never been easier….