Section 1: Get Familiar With the Solution

App Name: SendHub for Microsoft Teams
Publisher: SendHub, Inc.
Website: https://www.sendhub.com
Support Contact: support@sendhub.com

SendHub is a business messaging platform that enables organizations to send, receive, and manage SMS/MMS communication. The Microsoft Teams integration allows SMS conversations to be managed directly inside Teams.

Section 2: Demo the Solution

Demo Video: https://www.youtube.com/watch?v=g5rpGxUah9o

Section 3: App Security & Compliance for IT Admins

• Authentication: OAuth 2.0 with SendHub accounts.
  
  
• 2FA Support: SMS-based 2FA available.
  
  
• Data Handling: SMS content is processed by SendHub, encrypted in transit and at rest.
  
  
• Compliance: GDPR & CCPA aligned.
  
  
• Security Evidence: Available on request.
  
  

Link: Microsoft Publisher Attestation & Certification

Section 4: Deploy & Adopt for IT Admins

Graph Permission Consent to Share Data (if applicable):
SendHub requires Teams permission consent during installation.

Graph Permissions Used:

• TeamsMessagingExtension: To send SMS from Teams.
  
  
• TeamsActivity: To deliver SMS notifications in Teams.
  
  

Guidance for Configuration (ISV side):

• Active SendHub account required.
  
  
• Admin login with OAuth.
  
  
• No license key or hidden features required.
  
  

Guidance for Configuration (license/policies):

• No hidden license or feature configuration.
  
  

How to Add the Application to Teams:

• Install from Microsoft Teams App Store.
  
  

How to Deploy the App via Teams and Download Channels:

• Deploy via Teams Admin Center for organization-wide rollout.
  
  

How to Pre-Pin the App in Teams:

• Use Teams Admin Center → App setup policies → Pre-pin SendHub.
  
  

How to Configure App Setup Policies:

• Configure in Teams Admin Center to assign app to all users or specific groups.
  
  

How to Get Support:

• Email: support@sendhub.com
  

Section 5: How to Use Guide for End User

User Guide:

1. Open SendHub in Teams.
   
   
2. Connect your SendHub account.
   
   
3. Send and receive SMS inside Teams.
   
   

Scenarios the App Solves:

• Sales teams handling SMS with leads inside Teams.
  
  
• Support agents managing SMS tickets.
  
  
• Operations teams sending alerts via SMS.
  
  

Customer Success Story:
A healthcare provider used SendHub + Teams to centralize patient SMS reminders and support queries, reducing response times and improving satisfaction.