Hosted SMS — sometimes called split service or hosted messaging — text-enables a phone number you already own. SendHub layers texting onto your existing landline, VoIP, or toll-free number while your voice calls keep running through your current provider. There is no new hardware, no number port, and no change for the customers who already have your number.
Setup is simple: submit the business number you want to text-enable, SendHub verifies it with the carriers, and once approved you can send and receive SMS and MMS from that same number inside the SendHub web and iOS apps. Most numbers are text-enabled within a few business days.
With VoIP or cloud SMS you typically get a brand-new number and move both voice and text onto one platform. Hosted SMS is different: you keep your voice service exactly where it is and only add texting. That makes hosted messaging ideal for businesses that already advertise a landline or toll-free number and do not want to disrupt their phone system just to start texting customers.
What is hosted SMS?
Hosted SMS is a service that text-enables an existing business phone number — a landline, VoIP, or toll-free line — so you can send and receive text messages from it without changing your voice provider.
How does hosted SMS work?
You register the number you want to text-enable, the carriers verify it, and texting is added to that number. Your voice calls keep working through your current provider while SMS and MMS run through SendHub.
Can I keep my current number and voice provider?
Yes. That is the point of hosted SMS — your number and voice service stay exactly as they are, and only texting is added.
How long does hosted SMS take to set up?
Most business numbers are text-enabled within a few business days, once carrier verification is complete.
